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Forum Discussion

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi eferrariph,

 

Thanks for reaching out. 

It sounds like you are experiencing an issue with missing system icons. 
 
Can we try the following:

-click on the Apple logo in the top left corner.
-then we select Force Quit.
-select Finder and relaunch.


Has this helped? 

  • eferrariph's avatar
    eferrariph
    Explorer | Level 3
    3 months ago

    nope 😞

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi eferrariph,

       

      Is it ok to contact you through the email connected to this account?  

      • eferrariph's avatar
        eferrariph
        Explorer | Level 3
        3 months ago

        Sure... thanks

  • tjshemdbx's avatar
    tjshemdbx
    New member | Level 1
    2 months ago

    I have same problem and the suggestions did not help me either.  Can u help?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Sorry to see that you're having this issue, tjshemdbx

      Can you let us know what the version and sync status of the Dropbox app is at the moment?

      You can hover over your Dropbox icon to see this info.

      • marioroda's avatar
        marioroda
        New member | Level 1
        27 days ago

        Same problem. Does anyone already knows how to get over this situation at Dropbox?

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