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Forum Discussion

kikashi's avatar
kikashi
Helpful | Level 7
2 years ago

"Syncing…" doesn't stop

MacOS, Ventura, Dropbox 177.4.5399.   My Dropbox has been showing the "sync" badge for 24 hours now. At the bottom of its menu, it says just "Syncing…". No file count, just that one word.   It se...
Desktop
Error Messages
Folders
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi kikashi, thanks for bringing this to our attention.

 

Just for clarification, has the folder now been deleted on the Mac? Are you able to quit the app and then delete the folder?

 

Could you try reinstalling the app, without uninstalling it first, using this link?

 

This will help me to assist further!

kikashi's avatar
kikashi
Helpful | Level 7
2 years ago

I deleted the folder on the Mac (by moving it to the Desktop) and via the Web interface. I then quit and restarted the app. I've now put the folder back, having removed the soft links first. 

 

I've also reinstalled Dropbox using the download link you suggested.

 

Nothing has changed. No sync issues are reported but the badge and the message at the bottom of the menu are as before.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you try these steps to repair the hard links and permissions in the Dropbox desktop application?

    • kikashi's avatar
      kikashi
      Helpful | Level 7
      2 years ago

      Done. Both fix links and fix permissions. Dropbox reported success in both (links turned into copies). Had to authorise the permissions fix.

      No change to badge or message.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try pausing and resuming syncing? Have you also fully rebooted the device?

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