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Forum Discussion
"Syncing…" doesn't stop
MacOS, Ventura, Dropbox 177.4.5399.
My Dropbox has been showing the "sync" badge for 24 hours now. At the bottom of its menu, it says just "Syncing…". No file count, just that one word.
It seemed to start when I added a folder to my Dropbox folder (in ~/Library/CloudServices) and created a soft link (ln -s) in it to a folder which also lives in my Dropbox folder. I've now deleted the link - in fact, I've deleted the new folder completely - but it hasn't helped. Under "View sync issues", it shows two identical problems: the name of the link file and "Dropbox can't sync this file or folder". Clicking on "Go to file" does nothing (presumably because the thing no longer exists).
I've tried quitting it and re-launching, I've tried logging out and in again.
Meanwhile, it carries on syncing everything else without issue.
Any ideas?
Jeremy
Actually, I'm wrong. It's syncing other folders in the Dropbox folder but it's not syncing this one.
Weirder still. Using the web interface, I deleted the folder (which hadn't disappeared after I deleted it on my Mac). Both the "Sync issues" have now disappeared, so there are no sync issues left. However, the badge remains and so does the message "Syncing…".
Now I'm really out of ideas.
- Jay
Dropbox Staff
Hi kikashi, thanks for bringing this to our attention.
Just for clarification, has the folder now been deleted on the Mac? Are you able to quit the app and then delete the folder?
Could you try reinstalling the app, without uninstalling it first, using this link?
This will help me to assist further!
