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Forum Discussion
Sync'd files not being removed from Source after deleting them on the destination.
I have been testing my dropbox syncing results. Last night I sync'd 8 GB of files (8 files total) from one pc (source) to another (destination). The next morning (today) after making sure they were good to go, then I deleted them from the destination pc but a few hours later I see they are still on the source. I checked "View Sync Issues" menu. It says "No issues". Is there some other logging that I can view to see why they didn't get removed from the source? The internet connections at both are stable and both pc's were connected when I removed the files from the destination pc. (I was anydesked into both PCs at the time of the deletion so there was no connectivity issues) The PC's are on different Internet connections, so its not a Lan Sync issue. Both internet connections are high speed.
I have checked whats available in Preferences, I don't see anything that suggests it won't remove source files.
I had used dropbox in the past and when files were removed on the destination pc they were almost immediately removed from the source pc, so I was expecting this to work the same.
-Bill
- Megan
Dropbox Staff
Hey Bill C.42, let's jump right into this!
Would you mind checking online, and let me know if the files are removed from the account there? If they are, then the destination PC works exactly like it should.
Can you also clarify the syncing status on both of those devices? Are they both up-to-date?
You might also want to take a look at this Help Center article.
Keep me posted, and we'll take it from there!
All the files are still shown on the website. No sync issues on the destination pc listed. It still says there are 7gb of files, so it must be seeing that from the website. -Bill
- Megan
Thanks for checking Bill C.42!
If you can still see the files in the website, that means that the source device is syncing as it should, and the destination one isn't. Just to make sure we're on the same page, were these files in your Dropbox folder?
If you access your folder, are they removed from there? When you say that there are 7GB of files, where do you see that? Is it on the app's syncing status?
