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Forum Discussion
Sync'd files not being removed from Source after deleting them on the destination.
I have been testing my dropbox syncing results. Last night I sync'd 8 GB of files (8 files total) from one pc (source) to another (destination). The next morning (today) after making sure they wer...
All the files are still shown on the website. No sync issues on the destination pc listed. It still says there are 7gb of files, so it must be seeing that from the website. -Bill
Megan
Dropbox Staff
Dropbox StaffThanks for checking Bill C.42!
If you can still see the files in the website, that means that the source device is syncing as it should, and the destination one isn't. Just to make sure we're on the same page, were these files in your Dropbox folder?
If you access your folder, are they removed from there? When you say that there are 7GB of files, where do you see that? Is it on the app's syncing status?
Yes, I know the source was syncing correctly as the files got synced to the destination just fine. The problem occurred after I deleted the files in the destination dropbox folder the deletions didn't sync. They still show in the source and on the website.
There are no sync errors that I can find on either end. Is there other logging, or can I enable debug logging?
I see the 7 gb of files in the source DB folder, 0 gb or close to that as there are other DB misc files and folders.
The DB desktop app on the source & destination PC says I am using 7gb of storage.
I looked at your help article. I quit the app on both pc's like it said. That did nothing, the files are still in the source and website.
Enabling Debug logging would be helpful. -Bill
- Jay
Hi Bill C.42, what is the current status of the Dropbox desktop application on the destination PC? Is it up to date, or syncing?
Just to be certain, are the files definitely deleted from the destination PC?
what is the current status of the Dropbox desktop application on the destination PC? They both say the files are up to date.
Is it up to date, or syncing?
Just to be certain, are the files definitely deleted from the destination PC? Yes, i personally deleted them from the destination. They are still not on the destination. I have logged back into that destination machine at least 5 times since this morning and just checked again. The files are still deleted. And they are still showing on the source.
Are you folks suggesting there aren't ways to create troubleshooting logs? I was going to upgrade, but if there isn't debug logging for troubleshooting I will probably have to look for another solution. -Bill
