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Bill C.42's avatar
Bill C.42
Explorer | Level 4
2 years ago

Sync'd files not being removed from Source after deleting them on the destination.

I have been testing my dropbox syncing results.  Last night I sync'd 8 GB of files (8 files total) from one pc (source) to another (destination).   The next morning (today) after making sure they wer...
Desktop
Sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Bill C.42, let's jump right into this! 

 

Would you mind checking online, and let me know if the files are removed from the account there? If they are, then the destination PC works exactly like it should.

 

Can you also clarify the syncing status on both of those devices? Are they both up-to-date? 

 

You might also want to take a look at this Help Center article. 

 

Keep me posted, and we'll take it from there!

Bill C.42's avatar
Bill C.42
Explorer | Level 4
2 years ago

All the files are still shown on the website.  No sync issues on the destination pc listed.   It still says there are 7gb of files, so it must be seeing that from the website.  -Bill

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for checking Bill C.42!

     

    If you can still see the files in the website, that means that the source device is syncing as it should, and the destination one isn't. Just to make sure we're on the same page, were these files in your Dropbox folder? 

     

    If you access your folder, are they removed from there? When you say that there are 7GB  of files, where do you see that? Is it on the app's syncing status?

    • Bill C.42's avatar
      Bill C.42
      Explorer | Level 4
      2 years ago

      Yes,  I know the source was syncing correctly as the files got synced to the destination just fine.  The problem occurred after I deleted the files in the destination dropbox folder the deletions didn't sync.  They still show in the source and on the website. 

       

      There are no sync errors that I can find on either end.    Is there other logging, or can I enable debug logging? 

       

      I see the 7 gb of files in the source DB folder, 0 gb or close to that as there are other DB misc files and folders. 

       

      The DB desktop app on the source & destination PC says I am using 7gb of storage.  

       

      I looked at your help article.  I quit the app on both pc's like it said.  That did nothing, the files are still in the source and website. 

       

      Enabling Debug logging would be helpful.  -Bill

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Bill C.42, what is the current status of the Dropbox desktop application on the destination PC? Is it up to date, or syncing?

         

        Just to be certain, are the files definitely deleted from the destination PC?

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