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Forum Discussion
Startup error on the Dropbox desktop app on macOS Monterey 12.6
Hello. My Mac is running on OS Monterey 12.6.
Today, I was cleaning out some of my files and I received the following message from Dropbox:
"Couldn't start Dropbox.
This is u...
In the last 48 hours the dropbox app stop functioning. So I reinstalled. Still not working and this error message keeps coming up
Please help. thank you
And it has this info:
bn.BUILD_KEY: Dropbox
bn.VERSION: 175.4.5569
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 67ce9a22-4aca-5ae7-9bdb-33160d650cfc
pid: 4209
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'LSC2', '***', '_xcsbuildagent', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'LSC2', '***', '_xcsbuildagent', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/***'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/***/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/43/_mckq3312zg13jnmtkdytvc00000gn/T'
real_path='/private/var/folders/43/_mckq3312zg13jnmtkdytvc00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5333, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6157c53c-c9a3-40e6-b4d1-6698d2f331f3’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6157c53c-c9a3-40e6-b4d1-6698d2f331f3’.}
- Megan
Dropbox Staff
Hi SuuCh10, thanks for posting here!
Can you please reboot your computer and then relaunch the Dropbox desktop app again, in order to remedy this?
Keep me posted, and we'll take it from there!
Hi
It's not working. I've rebooted my computer before I emailed you the first time and also after you've replied below. Still doesn't work.
- Nancy
Hi SuuCh10, hope it’s OK to jump in.
Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps.
In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further.
Keep me updated!
