You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JohnSmith4's avatar
JohnSmith4
Explorer | Level 3
3 years ago

Startup error on the Dropbox desktop app on macOS Monterey 12.6

Hello. My Mac is running on OS Monterey 12.6.   Today, I was cleaning out some of my files and I received the following message from Dropbox:     "Couldn't start Dropbox. This is u...
Desktop
Error Messages
Get Started
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey JohnSmith4, thanks for bringing this to our attention.

 

No worries, I have just sent you an email, so we can look into this.

 

Make sure to get back to me, when you get a chance.

 

Thanks.

Michaelxc23's avatar
Michaelxc23
New member | Level 2
2 years ago

Same problem and their staff can not help me to solve this problem.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Michaelxc23, sorry to hear about this.

     

    Could you maybe share your ticket ID so that we can look it up in our system?

     

    If you could also let us know any troubleshooting steps you may have attempted so far, I'd appreciate it. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!