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Forum Discussion

Snapm2r's avatar
Snapm2r
Explorer | Level 4
8 years ago

Something Went Wrong - Error after new install

Hi There,   We are running Skype for Business and we are getting an error where the application opens and displays "Something Went wrong". This happens on the latest version, verions 31.x.x.x.x a...
Desktop
Error Messages
Install
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago

    Hey Snapm2r, 

     

    Thanks for getting in touch on the Dropbox Community about this issue!
     
    Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall if you’re on a working environment and that the domains listed here are allowed or whitelisted?
     
    Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
     
      
    Please let me know the results in your reply! 
     
    Warm regards, 
    JaneA  
seko1's avatar
seko1
Explorer | Level 3
5 years ago

"Something went wrong" when I click "sign in" - I tried the recommendations on this website for several hours but still got nowhere.

 

What does Dropbox Desktop need to access to get to the sign up screen?  

 

- MacOS Catalina, Individual version 

- The error code / problem arose after I reloaded a recent Time Machine backup 

- The problem only exists for me on one account on my Mac but not the other. I tried comparing the differences but nothing obvious comes up

- No problem accessing Dropbox.com

- No firewall, proxy, VPN

- Antivirus turned off 

- Tried uninstalling and reinstalling from the latest Dropbox version multiple times (even removing all the downloaded files and folders and hidden files associated)

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