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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

katrisone's avatar
katrisone
Explorer | Level 3
3 years ago
I cant reply again so I have to create new thread. I was trying to do proper uninsall accordingly to manual you posted.

There were 3 folders mentioned i need to delete from register. I found just the third one.

After that my PC crashed complely, now I cant start and probably I need to reinstall whole windows and who knows what else that advice did, replying now from mobile obv.

Really dont understand why do you even have these advices in manual when it could do so much damage. I cant even express how upset I am right now.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi katrisone, I’m sorry to hear about this. 

     

    If you wish, I can open a ticket for you, so that our support team can look into this further and assist. 

     

    Let me know if you’re OK with that, and l can message you to the email address that’s tied to your Community profile here.

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