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Forum Discussion

Jim37's avatar
Jim37
Explorer | Level 3
11 months ago

Retrieving Numbers files

I have used Dropbox for several years but, as of this morning, I receive a “deleted by another account” message when accessing Numbers files on my iPad and I get logged out of Dropbox.  Anyone ...
iOS
Mobile
  • BenDBX's avatar
    BenDBX
    11 months ago

    Hi Everyone,

     

    Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

     

    Regards,

    Ben

HansLA's avatar
HansLA
New member | Level 2

Hi, Jim

 

Same issue here. Removed Dropbox, Files and Numbers. Do you use AppleID to login to Dropbox. Oddly I have a second dropbox on another iPhone and no issues. 

 

Do other file types (jpg, PDF) show same issue or is it limited to umbers only?

 

Jim37's avatar
Jim37
Explorer | Level 3
11 months ago

I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago
    Jim37 wrote:

    I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

    Can you access the files via the Dropbox app itself Jim37 ?

    • Jim37's avatar
      Jim37
      Explorer | Level 3
      11 months ago

      Yes I can.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Jim37, can you please attach a screenshot of the message you mentioned in the beginning? I’d like to check it, as well.

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