You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jim37's avatar
Jim37
Explorer | Level 3
10 months ago

Retrieving Numbers files

I have used Dropbox for several years but, as of this morning, I receive a “deleted by another account” message when accessing Numbers files on my iPad and I get logged out of Dropbox.  Anyone ...
iOS
Mobile
  • BenDBX's avatar
    BenDBX
    10 months ago

    Hi Everyone,

     

    Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

     

    Regards,

    Ben

HansLA's avatar
HansLA
New member | Level 2
10 months ago

Hi, Jim

 

Same issue here. Removed Dropbox, Files and Numbers. Do you use AppleID to login to Dropbox. Oddly I have a second dropbox on another iPhone and no issues. 

 

Do other file types (jpg, PDF) show same issue or is it limited to umbers only?

 

  • Jim37's avatar
    Jim37
    Explorer | Level 3
    10 months ago

    I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      10 months ago
      Jim37 wrote:

      I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

      Can you access the files via the Dropbox app itself Jim37 ?

      • Jim37's avatar
        Jim37
        Explorer | Level 3
        10 months ago

        Yes I can.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!