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Forum Discussion
Red box on the Dropbox tray icon
Hello everyone!
Why is the red box on my dropbox Windows taskbar icon?
I've read in another thread that it's not a big deal and it's about some notification problem.
But I have all notification...
Hello all!
I have a laptop 1ith 1920x1200 resolution. When I clicked on that Dropbox icon which has the red square on it, I only was getting the Dropbox file explorer window. But then, after two days of frustration, I realized when I clicked on the Dropbox icon, to the extreme right hand side of my screen it looked like there was the edge of some other window appearing. But I couldn't grab and move that window to see it. I my display at 150% size so things are not too tiny, but I changed that to 100% and then I could see that other window (in tiny size), and it was the Dropbox user screen. There was a notification at the top about choosing to turn on automatic backup or not, and when I declined that, the red square on my Dropbox icon disappeared. So the answer is that the Dropbox user screen doesn't resize itself for high resolution screens and when we use 150% or so magnification on our computers so things aren't too tiny, that Dropbox user screen is displaced to the right, nearly (or totally) off of our desktop.
So, reduce you screen magnification, click on the Dropbox icon, answer that query Dropbox is showing about letting it automatically back up folders, and the red square on the icon is gone. So that red square IS Dropbox telling us there is an "important" message for us from Dropbox, but we can't see it with our modern, high resolution screens set up with magnification on.
Yes, unfortunately there's no real help from Dropbox people. Already switching to other clouds and eventually planning to stop using dropbox completely.
PS very funny - instead of exploring and fixing the bug they continue to give me some stupid badges and ranks lol
Hello all!
I have a laptop 1ith 1920x1200 resolution. When I clicked on that Dropbox icon which has the red square on it, I only was getting the Dropbox file explorer window. But then, after two days of frustration, I realized when I clicked on the Dropbox icon, to the extreme right hand side of my screen it looked like there was the edge of some other window appearing. But I couldn't grab and move that window to see it. I my display at 150% size so things are not too tiny, but I changed that to 100% and then I could see that other window (in tiny size), and it was the Dropbox user screen. There was a notification at the top about choosing to turn on automatic backup or not, and when I declined that, the red square on my Dropbox icon disappeared. So the answer is that the Dropbox user screen doesn't resize itself for high resolution screens and when we use 150% or so magnification on our computers so things aren't too tiny, that Dropbox user screen is displaced to the right, nearly (or totally) off of our desktop.
So, reduce you screen magnification, click on the Dropbox icon, answer that query Dropbox is showing about letting it automatically back up folders, and the red square on the icon is gone. So that red square IS Dropbox telling us there is an "important" message for us from Dropbox, but we can't see it with our modern, high resolution screens set up with magnification on.
Re: Ajan Jack's comments. Brilliant! OK Dropbox, someone has identified the problem for you. Now fix it please!!
Hi, In having similar problem and looking for answer too. But one thing i am sure that my free space that i receive as promo when i bought samsung phone will expires to basic.
But i dont know if this a real cause of that icon.(wait till another 3 days to know)
One more, i cant view my used space. I know my total space but i have tried to click everywhere to find my current usage.
- Megan
Dropbox Staff
Thanks Ajan Jack!! My display was set to 150% and I lowered it to 100%. What do you know... I could finally right-click on the Dropbox icon and see my notifications. Thanks thanks thanks!
