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Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
I've just notified Dropbox that I am migrating to OneDrive. We have an Office365 subscription so it makes financial sense anyway, its just that we have been long time DB users so didn't move before. I'm no programmer but if they can make OneDrive, iCloud and CreativeCloud work surely rocket science is not involved?
I will expect a refund as we only recently paid up our subscription... and yes wouldn't it be good to invoice for time and loss of earnings!
keithswd: I thought OneDrive had similar issues with 12.3? Has Microsoft been able to come up with a fix faster than Dropbox? I'd still prefer to stick with Dropbox because of the hassle of moving 10TB of data and ~50 accounts to something else, but this is getting beyond ridiculous that Dropbox isn't saying a word.
OneDrive definitely changed location upon upgrading to 12.3, which wasn’t without problems, but I’ve been quite happy with how OneDrive has behaved since the upgrade. OneDrive was ready for Apple’s update — Dropbox, not so much.
Re OneDrive, in my experience I can select and insert online-only files in my OneDrive folders into both Sketchup and Autocad without generating an 'invalid file' error. The file size is correctly shown as well. And I can see thumbnails - I have sometimes had to make a folder available offline to get file thumbnails to appear, then 'Save Disk Space' to make it online-only again. But the thumbnails have stayed - so far - and they continue to insert as if stored locally, with a minimal delay for downloading.
So it appears to be working for me better than Dropbox, but I will do a bit more testing before I make the final leap.
Luckily we are a small office with less than 2TB of data online and a small team, so migrating should be a headache rather than a full on migraine.
I have had a reply from DB support, apparently by one of the team of developers working on the Monterey 12.3 compatible release. He tells me that a beta has already been rolled out to Plus and Professional users who are signed up for early releases. It is to be released to Teams users like me in the 'near future'.
Still a bit vague, but a little more than we knew before!
The macOS 12.3 issue has been discussed in many threads with occasional contributions from Dropbox staff. Many of us are using the beta and discussing it in various scattered threads which is part of the problem. If you search the Community for "CloudStorage" you will find most of them.
Here are a few of the more informative ones:-
Dropbox for macOS 12 | What you need to know
Dropbox Location change to ~/Library/CloudStorage on Macs
Confusion about Dropbox folder location in macOS Monterey 12.3
Dropbox are not managing the communication of this topic at all well IMHO, especially the impact on third party apps which use Dropbox.
