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Forum Discussion

ponge77's avatar
ponge77
Helpful | Level 6
7 months ago

Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file...
Desktop
dropbox business
Windows
  • ponge77's avatar
    ponge77
    7 months ago

    Hi

     

    I figured out finally what was the cause of this slowness of my dropbox.

    I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

    I closed web browser with youtube and the speed of accessing dropbox went up.

    So conclusively its more likely my graphics card problem.

    You can close the case.

    Thank you

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear this, Doug R.1. Can you let us know the syncing status and app version of your Dropbox app? 

 

Is this something you noticed after a specific OS or Dropbox app update?

Doug R.1's avatar
Doug R.1
Helpful | Level 6
5 months ago

Thanks Nancy!  As requested.  

 

v205.1.5765

Sync Status says "Up to Date"

It's been happening for several months now, and I don't recall what the catalyst was/is.  

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Doug R.1, let me also jump in here! 

     

    Can you also send me a screenshot of your Dropbox folder's properties, and clarify how many files you have syncing there? 

     

    Also, what OS does your device use?

    • Doug R.1's avatar
      Doug R.1
      Helpful | Level 6
      5 months ago

      Happy to show it.  here you go.

      Running on Windows 11

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey Doug R.1, thanks for that! 

         

        Have you tried fixing the hardlinks & permissions of your Dropbox files, following these steps, by any chance? 

         

        If this doesn't make any huge difference, let me know and we'll keep investigating. 

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