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Forum Discussion
Kester
9 years agoCollaborator | Level 8
Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"
Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error and subsequent information logs as the error is corrected by Windows: Record Number: X 95916 Log T...
- 8 years ago
Hi everyone!
Sorry for the delay here -- I usually hang out on the client builds forum and missed this.
This error is expected and harmless. We are optimistically checking for features currently in development and logging an error when we don't find them enabled. We shouldn't be logging it as an error, however, perhaps as an Informational-level event and I'll make sure we clean this up in a future release.
If you're suspicious that this has been causing instability -- this hasn't really changed since last summer so it's probably not the droids you are looking for (combined with the fact that the error is indicative of things not happening, rather than things happening that are potentially destabilizing).
-Ben
- 8 years agoHi all,First: Many apologies for the delay in jumping in here, I wanted to make sure I had a concrete update for you all.So, for context: What is Dbxsvc? :I've added a section to the help center article: https://help.dropbox.com/desktop-web/smart-sync (I say section, it's more of a note at the bottom under the driver FAQ).The file dbxsvc.exe is a file that we use to install the Smart Sync driver. Should you not be a business user, or not have Smart Sync, then this file will never start operating. It is, however, created at install for all users so if you are not a Smart Sync this file will still appear there.I see we have a number of pretty interesting, creative suggestions on how to disable, coupled with queries if it's safe to disable it. I'm of course not going to endorse a process that disables part of our software, should a feature or functionality cause user pain then we would want to know. Fixability and timeframes can vary depending on the in-depth technical nature of the problem.Should you decide to disable it with one of the solutions here, it will prevent the smart sync feature from working in some cases. We need the service to update the driver, as well as to establish new driver<->client connections. This is the services current functionality. Additional functionality could be added over time. My main concern around anyone disabling it is that in the future you may need this process, Smart Sync won't work correctly, you can reach out to support but this custom change you've made will be hard for us to diagnose as the root cause of whatever issue you experience.Why is it failing to connect / what's going wrong?:It should be failing to connect. This is by design, the actual issue you’re facing is due to the frequency we're writing to the logs. To address any concerns around error with the application, these errors are in no way indicative of a software issue and do not point to any issues with backing up you data. Because it fails to connect, Windows treats this as a trigger to write to the log. Your data is safe, this process is just used to install a driver. As covered in the above section we expect it to do what you are seeing.With that in mind, we understand that some of you do wish to see this behaviour.Why aren't we fixing this?:We are, we take our user feedback very seriously and we have spent many hours working on this. As fixes have many dependencies, and are just one components of a version release, I'm always reluctant to jump onto a thread and give a firm release date for a fix as these are regularly subject to change.You may have noticed that we took the original connection attempt frequency down from every 1 second to every minute. This was an improvement we took onboard based on the feedback you've supplied here and also via other channels. Our new release, 31.3.15, has further improved this, the process will run 3 times daily. This should reduce the errors written to the logs and not clutter the report.The new beta version is the first to include a fix:
Kester
Collaborator | Level 8
Hi glatzfront,
Please could you expand on the the Task Scheduler problems. It's not something I have noticed but then I rarely look at the Task Scheduler so may have missed the problem. It has not been mentioned by others posting on this thread either but again may be missed if an individual is not looking at the Task Scheduler. In checking my Task Scheduler, I cannot see anything untoward - the scheduled items have behaved normally but I haven't tried modifying or importing a task as yet. It may be an unrelated problem - have you tried stopping Dropbox starting at Startup (click notification area icon, click 'Settings' icon at top right of window, open preferences and untick first item in 'General' tab) to see if the the Task Scheduler problem still occurs.
glatzfront
9 years agoExplorer | Level 4
I uninstalled Dropbox and there was no change
Still getting EventID 320 DbxSvc (-2147024894) "The system cannot find the file specified" and still having problems in the Task scheduler with modifying and importing a task
I edited the registry, removing the Dropbox entries that were installed that I could find. Still no change.
I restored the registry to a couple of days back and now I do not get EventID 320 DbxSvc but I still have the Task scheduler problems
The Task scheduler appears to function properly until trying to import or modify. If others want to check this I believe the following will help
To modify: Start-Administrative tools-Task scheduler-left column select "Task scheduler library"-right column select "Properties". I have to use the Task manager to get out of this error.
To import you will have to export a task to the (Desk top?) first: Start-Administrative tools-Task scheduler-left column select "Task scheduler library"-Center column select a task to export (makes a copy only)-right column select export- select destination and save
To import: Start-Administrative tools-Task scheduler-left column select "Task scheduler library-select import-navigate to the task that was exported and select it-this is where the error occurs
If able to import a task you should be able to select it and then delete it, right column
- Kester9 years agoCollaborator | Level 8
Hi glatzfront,
From what you say it appears that the Task Scheduler problems are not related to EventID 320 DbxSvc (-2147024894) so, if you want Dropbox, reinstalling it should not be a problem other than the appearance of the Event Viewer error on each startup. It may be worth you posting on a Windows 7 forum such as http://www.sevenforums.com/ regarding your Task Scheduler problem.
- glatzfront9 years agoExplorer | Level 4
Does this reply mean that you have checked your Task scheduler?
- orion449 years agoHelpful | Level 6Dropbox support advised to uninstall and reinstall Dropbox. No effect - error still occurs.
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