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Forum Discussion
Vault disappeared on iPhone app after last update
I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and...
Any update on this issue?
- iar
Dropbox Staff
Hi Lanie00, I'm an engineer on the iOS app.
We've changed the messaging and options in those views you shared, so those screenshots seem correct. That said, the Vault feature and folder should still be available via the Files tab on mobile.
Could you please confirm whether the folder is accessible at the top level of your Dropbox folder within the Files tab?
- Thanks for the info, Ian! It appears typing in the word “vault” and searching there turns up nothing but after scrolling through all of the folders down to the letter “V” I do see the Vault there. Is there an easier way to access this without scrolling through all of the folders?
- iar
Looks like there isn't a better solution at the moment, but I've shared your feedback with the Search and Indexing team to figure out how and whether we can better surface the Vault folder in search results. You're right, it's weird that it doesn't appear!
