You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mkabischev's avatar
mkabischev
New member | Level 2
6 years ago

The pen icon for using the Apple Pencil is inactive within the mobile Paper app, any ideas?

Hi, I have iPad pro 10.5 & pencil (1st gen). The pen icon is always inactive in the app.
Dropbox Paper
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago

    Hi ugRoss - happy 2020 and thanks for using Paper!

    As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

    Let me know when you get the chance and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi ChristopherLee; thanks for joining our Community!

 

I'm sorry to hear you're having issues with using your Apple Pencil via the mobile Paper app on your iPad and I'll be glad to look into this for you.

 

Could you let me know the exact OS of your iPad and if you're noticing the same for all of your Paper docs?

ChristopherLee's avatar
ChristopherLee
Explorer | Level 4
5 years ago

I have iPadOS 13.4.1, and yes, I did notice the same on all Paper documents. I attempted reinstalling multiple times, to no avail.

 

However, now it looks like it's fixed!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for keeping me in the loop ChristopherLee; I'm glad to see it's sorted now.

     

    See you around the Community and have a lovely week ahead! 

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