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Forum Discussion
Syncing stuck in pause.
I have Dropbox basic. Originall installation allowed 5 devices with 5GB space. Installed dropbox in new computer now has 3 devices with 5GB data.
Shortly after installation message appeared that s...
Walter,
Further to your response I eventually found preferences and in the Backup item cleared the ticks in the three boxes and clicked leave files on my PCV.
As drop box had paused because there was not enough space, (to get more I had to upgrade and pay a monthly fee) you indicated that I should resume the down load. I clicked continue, and the next thing more files were moved then paused again because no room.
On checking my PC I found that all my Documents files had been removed from the PC and some are visible in drop box, but I can't copy them back to my PC
I never wanted for all files to be loaded to Dropbox. Could you please arrange for my files to be returned to my PC. Your early response would be appreciated. Mercman80
Have had Dropbox for a number of years on up to 5 computers. Bought a new computer and when installing found I could only have 3 computers - Basic Plan. Removed 2 computers. Installed the current Dropbox, could not find any obvious instructions re installation. Next thing Dropbox started uploading files from my PC until it ran out of space, taskbar icon indicated that syncing paused and told me to upgrade, for a monthy fee. I started trying to find what was going on, thru the Community (Walter) and it was indicated that Backup had been set in the Preferences. I had no idea where Perferences were but eventully found the place and when checking Backups noticed the all the boxes had been set to upload to Dropbox. I unclicked the boxes and clicked leave on PC and clicked the set button,
On checking my PC i found that all my Document files have been removed and no longer available, but were now under a Folder called Dropbox. I could not copy and files back to the original place -a message "the file has properties that can't be copied to the new location".
Your default option on intalling is to Backup files - I did not want to use Dropbox as a full backup facility, just for the odd file I wanted to have access to from other devices.
NOW - current situation is that syncing is paused, there are files in line to continue and that will not happen until I pay for another plan. I do not all my files in Dropbox, I want syncing stopped and the files uploaded released and returned to my PC. As Dropbox took the files, I am asking that you put them back. Even to I can see the files and access them, I can't do any work on them that will increase size as I am out of space.
Please respond to this posting and tell me that you will release my files ASAP. I realise that as I have a Basic plan my request comes after you have fixed up the paying customers but I hope that something will be done soon,
