You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Lauri I.'s avatar
Lauri I.
Helpful | Level 6
7 years ago

Re: Smart Sync and Quick Preview on Mac

Our team has been using the Smart Sync and so far it has worked really well!

 

However we noticed that after starting using Smart Sync on High Sierra, all of us have the issue that Finder stops showing the preview image when hitting space bar on files. You need to relaunch the Finder all the time to get it back to working.

 

We suspect that it's somehow related to dropbox smart sync, because many time I notice this happening is when I'm browsing files on a dropbox folder that have all or some of the images on "online only" mode.

 

Anyone else experiencing the same issues? Any solutions out there?

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi Lauri I., 

    Did you update existing Macs to High Sierra? If so, and if our app was already installed prior to the update, then I suggest that you uninstall our app, restart your system, and then re-install. Current version 44.4.58, and you can get it here. 

    I hope this helps. Let me know. 
    Have a great weekend :sunglasses:
     
    • Lauri I.'s avatar
      Lauri I.
      Helpful | Level 6
      7 years ago

      Hey Sanchez,

      Does not seem to matter is it updated or a clean install. Most of the Macs in our team are updated to high sierra but few are clean installed. I just clean installed the High Sierra few days ago and installed the latest dropbox client but the same thing happens.

      It happens every time when you browse preview images in finder Online Only folders, it shows few preview images and then stops showing and you have to force restart the finder to get it working again.

      Let me know if you think of anything to try.

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Lauri I., 

        Thanks for getting back to me. I’d like to put you in touch with our support team for further troubleshooting. I can have an agent reach out to you at the email address associated with your forum profile, or you can write in here https://www.dropbox.com/support too. 

        Cheers! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!