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Forum Discussion
Renaming files: windows re-selects entire filename when other files resync
Found a reproducible annoyance in Windows 10 with Dropbox. I often cycle through a lot of folders using the tab key to rename them one at a time, and this produces an issue where, as soon as the Drop...
- Hey AntennaMan!
Thanks for following up with us!
It looks like this is not a Dropbox specific issue, and it's appearing with other cloud programs as well.
Now, it'd be wise to note, that since this isn't an issue caused by Dropbox or pertaining just to us, we're not able to provide a precise solution.
I'd definitely suggest checking in with Microsoft about this, as well just to make sure you've exhausted all options and to also let them know about this.
Give me a nudge if you have any other questions!
Same issue.
Easy workaround : just pause Dropbox sync while you're doing the renaming work, then unpause once you've finished.
I have experienced this same issue on both Windows 8.1 and Windows 10 computers. I have have had an open support request with Dropbox on this issue for about two months now, and their only resolution so far is to disable syncing when renaming files or folders. This is very inconvenient to do every time you rename a file.
- Daphne
Dropbox Staff
Hey there everyone, thank you so much for your ongoing updates here!
Our team have been looking into this and would like to do a little further investigation and need some additional examples to help with this.
I've just sent a brief email to each of you here, if you have the time then please check your inbox for my message and we can go from there.
alexonskiPGC, I could see that you already have an open communication with our team regarding this so I've just passed along your comments there.
Thank you so much for your patience, let me know if you have any questions!
Further update from Dropbox support is that there is no ETA for a fix, quoting from their update on my support request below:
Sep 17, 2020, 11:38 PM PDT:
Currently, the Engineering team are unable to provide an exact timeframe as to when the file renaming issue will be fixed. For the moment, the workaround is to pause syncing and then rename the files.
We'll make sure to let you know once an update becomes available.So glad I discovered this thread, been having this issue as well ( Windows 10, Dropbox v106.4.368 ). For what it's worth, it seems to only happen when the file is newly placed or renamed in dropbox - just within the last few seconds. At least now I know what's happening and have a simple enough work-around to help ease the frustration. Hope this helps other folks out.
I believe that the root cause is within Windows 10 but I'm a senior IT engineer so please tell me if there's anything that I can do to help expedite a fix.
Yup, this is still happening. It seems to be the exact same issue as described here:
Basically, Windows File Explorer redraws the window every time Dropbox (or any other cloud storage service, really) syncs. If that happens while renaming a file, boom, you get this obnoxious problem. Drives me nuts. I've lost count of the number of times that I've accidentally overwritten the name of an entire file or folder and had to frantically change it back. Dropbox staff, I would be forever grateful to you if you solved this issue.
I have 10 professionnal licences, 200$ per month. Just reading Daphné's answers got me even more upset. Reading customers situation and gaining time by asking annoying questions ''which versions we are using'' when you are completely aware of what is going on.
If you can't fix it, tell us.
- Daphne
Hey there samuelguerin!
As mentioned here, our team are indeed aware of the issue and would like to investigate further into this via our Support channel.
If you'd like to do so, please let me know and I'd be happy to reach out and create a ticket for you. Thanks!
