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Forum Discussion
Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
You are right Jane, after gone through this Blog and as it says "Solved" but did not help me at all. In our case it was not Windows latest Feature update 1803 as this started happening before.
In our case, the anti-virus ie Worry Free Business Security Services (Trend Micro) and Dropbox conflicting to a level that its making the device to freeze. Either disabled the Dropbox from Startup or Uninstallation of Trend help resolved the probelm straight.
I will be reinstalling the Trend Again and see if it helps.
Interesting. All of the problems we are having include Trend Micro WFBS-Services and Dropbox. The workaround is to disable Dropbox on startup and manually start a minute or two later.
- Hi Rob21,
Starting manually after a minute or two later does not help as in our instance it was still freezing. And very hard to expect from the end-user to do it. Yes - understand that we can't rely on end users.
I'm going to work at this from both ends and have started communication with Trend Micro.
I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
Thanks. What did you use to clean the registry?
- CC Cleaner.
But I understand it is more to do with Trend Micro. OK - will try on an affected machine.
Strange that one of the laptops is brand new and has only just had both Dropbox and Trend Micro WFBS installed. The registry should be clean.
- Jane
Dropbox Staff
Ross_SHi folks,
I just wanted to post here to acknowledge that we are looking into a possible conflict with Trend Micro. I'll reach out to a few of you via email with extra debugging steps.
Many thanks for spotting the issue!
- We are experiencing the same issue on all our computers with dp and trend micro. I would like to be kept up to date on a permanent solution. Currently we have disabled dp from startup and have the users start it manually.
- Lucio
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
