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Forum Discussion
Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
You are right Jane, after gone through this Blog and as it says "Solved" but did not help me at all. In our case it was not Windows latest Feature update 1803 as this started happening before.
In our case, the anti-virus ie Worry Free Business Security Services (Trend Micro) and Dropbox conflicting to a level that its making the device to freeze. Either disabled the Dropbox from Startup or Uninstallation of Trend help resolved the probelm straight.
I will be reinstalling the Trend Again and see if it helps.
Interesting. All of the problems we are having include Trend Micro WFBS-Services and Dropbox. The workaround is to disable Dropbox on startup and manually start a minute or two later.
Ross_SDropbox Staff
Hi folks,
I just wanted to post here to acknowledge that we are looking into a possible conflict with Trend Micro. I'll reach out to a few of you via email with extra debugging steps.
Many thanks for spotting the issue!
- Lucio
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
Hi,
We tested a fix for the last two weeks over 30 PCs that has worked for us. It was advised by Trend. The core of the problem to me seems to be that because the Dropbox client is so file system and CPU intensive (across all cores) it is constantly causing red flags with the behaviour monitoring components of Trend and creating a vicious circle.
The below only exempts the specific executables, so you're Dropbox folders are still bein protected.
Add the following in the exclusion lists:
C:\Windows\System32\DbxSvc.exe
C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
*Antivirus/Antispyware
1) Go to your WFBS Services console
2) Under the Devices tab, click the group of the endpoint where you want to apply the exclusion
3) Click Configure Policy
4) Under Antivirus/Anti-spyware, click exclusions
5) Enable exclusions and include the path or file that you want to exclude
6) Click Save and wait for the agents to be notified
7) Verify that the file is excluded from being scanned
*Behavior Monitoring
1) Go to your WFBS Services console
2) Under the Devices tab, click the group of the endpoint where you want to apply the exclusion
3) Click Configure Policy
4) Under Behavior Monitoring, enable behavior monitoring
5) Add the full program path of the program/file that you want to exclude from scanning to the approved list
6) Click Save and wait for the agents to be notified
7) Verify that the file is excluded from being scanned
After adding the files indicated above on the Antivirus/Antispyware and Behavior Monitoring exclusion list, then please restart the machine and continue monitoring.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
- Ross_S
Hi all,
Thank's for flagging that this isn't fixed for all, we'll loop back to Trend Micro and discuss it further with them.
Can those still hitting the issue confirm that they are running Trend Micro Worry Free Business - and have our Smart Sync?
I'll update here again once we have more to share.
Many thanks.
- Hi Rob21,
Starting manually after a minute or two later does not help as in our instance it was still freezing. And very hard to expect from the end-user to do it. Yes - understand that we can't rely on end users.
I'm going to work at this from both ends and have started communication with Trend Micro.
Thanks. What did you use to clean the registry?
- CC Cleaner.
But I understand it is more to do with Trend Micro. OK - will try on an affected machine.
Strange that one of the laptops is brand new and has only just had both Dropbox and Trend Micro WFBS installed. The registry should be clean.
