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Forum Discussion

koltipelto's avatar
koltipelto
Helpful | Level 5
8 years ago

Possible conflict with Dropbox and Trend Micro (Dropbox freezing)

I have dropbox business, I will not say every computer, but half of the company's computers are crashing.   At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
Desktop
dropbox business
Setting up the apps
  • dflord's avatar
    dflord
    7 years ago

    Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns. 


    Thanks. 

  • binary's avatar
    binary
    7 years ago

    I would like to update that the problem resolved on our side now and here is the steps taken.

    - Clean up the registry

    - Uninstall and Install back Dropbox

    - Uninstall and Install back Worry Free Business Security

    ------- Added Dropbox program files path in Approved List (just in case)

     

    Also device speed improved quite a bit. We did not reinstall the windows.

     

    Environment

    - Windows 10 Pro (64-bit)

    - Worry Free Business Security Services (Trend Micro)

     

    I hope it helps to someone.

     

  • Lucio's avatar
    Lucio
    7 years ago

    The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.

     

    Thanks to all of the users that reported this!

dflord's avatar
dflord
Helpful | Level 5

Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns. 


Thanks. 

Rob21's avatar
Rob21
Explorer | Level 3
7 years ago

Where did you turn off selective sync?

 

In the desktop client I have Smart Sync and Selective Sync. We use Smart Sync and there is a checkbox for it. Selective Sync only has a list of folders to sync to this computer and I have "select all" ticked.

 

In the admin console I can't find Selective Sync, only Smart Sync.

 

I now have two computers in my organisation three in one client's and one in another client that freeze and are solved by disabling Dropbox on boot.

 

Edit: one machine in my org is Windows 7...

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