You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

koltipelto's avatar
koltipelto
Helpful | Level 5
8 years ago

Possible conflict with Dropbox and Trend Micro (Dropbox freezing)

I have dropbox business, I will not say every computer, but half of the company's computers are crashing.   At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
Desktop
dropbox business
Setting up the apps
  • dflord's avatar
    dflord
    8 years ago

    Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns. 


    Thanks. 

  • binary's avatar
    binary
    7 years ago

    I would like to update that the problem resolved on our side now and here is the steps taken.

    - Clean up the registry

    - Uninstall and Install back Dropbox

    - Uninstall and Install back Worry Free Business Security

    ------- Added Dropbox program files path in Approved List (just in case)

     

    Also device speed improved quite a bit. We did not reinstall the windows.

     

    Environment

    - Windows 10 Pro (64-bit)

    - Worry Free Business Security Services (Trend Micro)

     

    I hope it helps to someone.

     

  • Lucio's avatar
    Lucio
    7 years ago

    The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.

     

    Thanks to all of the users that reported this!

dflord's avatar
dflord
Helpful | Level 5

Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns. 


Thanks. 

cmbcmbcmb's avatar
cmbcmbcmb
New member | Level 2
7 years ago

Has anyone found more of a solution to this other than just disabling the selective sync feature?  This isn't an option for those of us with hard drives smaller than the dropbox storage.  For instance, we have well nearly 1 TB of data yet we're using Surface Pros with only 512 GB of storage.  Its almost sounding like we have no choice but just to either tolerate the crashes or give up using dropbox.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!