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Forum Discussion
Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
@JaneA Thanks for you reaply!
And sorry abou my englis.
Dropbox don't stop, the computer stopped, it's like freezing, i can't do nafen. What I did to be sure that was dropbox, I reboot the computer on safety mode, disable the Dropbox, OneDrive and fences program... And work for one day, no freezes, so I started to enable the others programs one each day... and yesterday enable the Dropbox than the computer freeze after like 4 minutes or less. Today the same computer is running perfect, but if out dropbox enable.
This issue is occurs if Windows 10-64 bits fully update and another one in Windows 7 (but the windows 7, now is on Windows 10, I had to format and update too).
What was strange, the windows 7 was if that problem, but when update to 10, the problem stop’s.
The other two on Windows 10 still if problem, one of than keeps using Dropbox but sometimes, just sometimes freezes, on other hand the desktop freezes every time when dropbox is on.
Just for record, I already tried to reinstall..
Hi, we're having the same problem with our computers running Windows 7 for most.
Half of them freeze when they start and it's impossible to open the Dropbox application. The only thing we can do is shut them down physically.
It's only happening since version 30.4.22 has been out about 2 weeks ago.
- Jane
Dropbox Staff
I have been having the same issue. Problem began when I applied selective sync. I did a full laptop reset, reinstalled everything and the issue returned. Since then, I have turned off selective sync and so far so good.
Running Windows 10 64bit (fully updated) on an HP Elitebook, Trend Micro for Antivirus, OneDrive for business, OneDrive personal, GoogleDrive, MS Office 2016, Quickbooks Desktop, Chrome.
I am also having this exact issue. It only seems to happen when first logging in to the machine. This started when we enabled smart sync for our business dropbox account. We are 100% windows 10 and it seems random when a machine is affected. Quickly force quitting Dropbox and disabling the auto start feature fixes the issue. My laptop is one of the machines affected and I setup a delayed start task to start dropbox 5 min after login. For the most part that fixed the issue but still on occasion my system would hang.
I noticed you use Trend Micro which is also the AV we use so perhaps the issue is with how smart sync and Trend interact. I will have to do some testing to see if removing Trend and leaving Dropbox also fixes the issue.
