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Forum Discussion
Jennifer G.29
4 years agoHelpful | Level 6
No dialog box when connecting external HD?
I want to back up my external HD to my Dropbox account.
What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Megan
Dropbox Staff
Hi Jennifer G.29, happy Monday!
Is your app running and syncing?
Can you check the syncing status, and let me know?
Thank you!
Is your app running and syncing?
Can you check the syncing status, and let me know?
Thank you!
Jennifer G.29
3 years agoHelpful | Level 6
Hi Megan, yes, it’s running and all the drives synced, supposedly. Somehow though, the space that’s used on Dropbox is about 200GB smaller than it should be. How can I find out if the external drive is completely backed up, and what isn’t backed up but should be? Thanks.
- Jay3 years agoDropbox StaffHi xuser06, could you check for a .dbxignore and .dropbox.device, which are in the root folder of your external drive, and delete them?
Afterwards, disconnect the drive and reconnect it.
@Jennifer G.29, try comparing the size of the external drive folder on the Dropbox site with the external drive via Explorer/Finder.- xuser063 years agoHelpful | Level 6
Hi @Jay,
Thank you for the response.
I ended up deleting my entire drive (backing it up on another first of course), and erasing it fully.
Upon doing this I got the dialog box again, and I just checked it right away.
So, that is good; but I still have a couple issues/questions:
1) What steps do I need to take to find the .dbxignore and .dropbox.device files on the root folder of the external drive (I'm using a macbook pro on OS Big Sur) ?
I want to do this for another drive also and I wasn't able to locate or un-hide them successfully, hence why I just erased the drive. I'd like to not have to do this again for another drive.
2) How do I get the dialog box back that let's me select & un-select folders to sync on my external drive?
I came the first time and now I can't get it again. I actually only want to back up part of my external hard drive, and not the whole thing. But, because I started backing it up on Dropbox and now I'm re-populating my data on the drive, Dropbox is syncing the whole thing. When I unplug and re-plug in the drive it gives me a dialog box that just says "dropbox will continue syncing your drive". I actually want to dialog box where I get to choose what folders sync and which ones do-not, like I can access through the preferences for my actual Macbook. How can I get that dialog box to come up or force it myself? I have too much data on the hard drive for the dropbox account, so I just want to put some things on but that is not currently possible.
If I ever want to change which folders sync from the hard drive in the future too it seems that there is no way to access this, which is making me question how good of a solution Dropbox can be for the external drive scenario.
What I (and it seems like a lot of others) need and/or are looking for is some equivalent to the "Manage backup" functionality for externals drives too. Because it's not something that you set once and never touch again, it's something you need to manage.
Thank you for any help.
- Theo_A3 years agoHelpful | Level 5Great post from xuser06
I hope/pray an actual developer or product designer reads this post/thread.
Appreciate Dropbox support team but this is going in circles and obviously is a design oversight on a new feature that we are all eager to use but was rolled out half baked.
- xuser063 years agoHelpful | Level 6
Hey @Jay,
I'm trying this over with a new drive, and getting similar results.
I can see via another application that there is an "/volumes/drive_name/.dbxignore" file on the drive.
You mentioned to delete this.
I do not know how to do that on an external hard drive (Western Digital My Passport drive), but would like to in order to push this forward.
Can you (or anyone else for that matter) please inform?
I have searched around for this instructions already and can't find anything concrete.
I'm using a macbook pro with OSx Catalina.
Any help would be appreciated.
Thanks.
- Jennifer G.293 years agoHelpful | Level 6Jay, I did that. That’s how I know the size of the data to be backed up on Dropbox and how I know the two are different, by a lot.
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