We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

rmac1949's avatar
rmac1949
Explorer | Level 4
3 years ago

New Windows 11 Laptop Installation

Bought a new Windows 11 laptop and activated Microsoft OneDrive. Tried to install Dropbox and received the message you can't backup with one Drive and Drop Box. I tried to stop the One Drive sync of ...
  • Rich's avatar
    3 years ago

    rmac1949 wrote:

    Now every time I try to set up Dropbox it's giving the same message "Can't back up to both OneDrive and Dropbox". One Drive is not even installed anymore. Desktop and Documents is the only folders that I'm trying sync. PLEASE HELP!


    Like Dropbox, the way way OneDrive "backs up" your Desktop and Documents is by MOVING them into the OneDrive folder. In order for Dropbox to be able to back up those same folders, they need to be located in their default location within your user folder. If you uninstalled OneDrive without disabling the backup option first, the folders likely remained in the OneDrive folder instead of being moved back to their default location.

     

    You'll need to restore the folders to their original location before Dropbox can back them up.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!