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Forum Discussion

Admin30's avatar
Admin30
Explorer | Level 4
12 months ago

Most incompetent support ever / Dropbox sync issue (drobox for business)

Hi all, I have Dropbox synchronization issue with several laptops at my company. The issue started after the latest update. The affected laptops are unable to sync with Dropbox.   I first repor...
Desktop
dropbox business
Sync
Admin30's avatar
Admin30
Explorer | Level 4

As I suspected, 4 weeks of work lost for my colleague, for which I thank you all!

Admin30's avatar
Admin30
Explorer | Level 4
12 months ago

Dear,

I would like to complete a support satisfaction survey, but the support representative via email "fails" to provide it to me. Could someone send it to me?

Thank you in advance.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Admin30, sorry to hear about that! 

     

    After a closer look at your open ticket, it seems that the agent working on your case is trying to resolve the survey issue, and re-send it to you. 

     

    On our end, we don't have a way to provide you with a survey here, and while we don't have a formal complaints process in place, we'll be happy to listen to your feedback. 

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