We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
Desktop
Error Messages
Mac
Setting up the apps
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
That's great AMCPA! I'm happy to see that the issue was resolved.

Let us know if you ever need anything else!
Charlie337's avatar
Charlie337
Explorer | Level 4
4 years ago

Hi, I’m semi computer literate and still cannot access Dropbox after installing Monterey. 

Have completed the advanced uninstall and reinstall.. still not working.

Tried to follow one of the other’s post but not quite there…

Can you detail the fix here please.

  • pbecker314's avatar
    pbecker314
    New member | Level 2
    4 years ago

    Thanks Andrea, your method worked for me too after restart. Good to have it working again!

  • Charlie337's avatar
    Charlie337
    Explorer | Level 4
    4 years ago

    Thank you - my computer assistant did this for me and it worked - I didn't have the confidence to go that extra step. All working now 🙂

  • andreabonato's avatar
    andreabonato
    Helpful | Level 6
    4 years ago
    Please, see previous pages for step by step fixing.
    Enjoy!
    Andrea B
  • Charlie337's avatar
    Charlie337
    Explorer | Level 4
    4 years ago

    Thanks Andrea - I have tried but in Security & Privacy/Privacy there is no Dropbox listed..

  • andreabonato's avatar
    andreabonato
    Helpful | Level 6
    4 years ago

    I think it better to go first on File and Folders and select here all Dropbox items.

    After this you could find Dropbox folder on Full Disk Access.

    Please try it!

    Bye

    Andrea B.

     

  • shinbeth's avatar
    shinbeth
    Experienced | Level 13
    4 years ago

    Unlike Full Disk Access, File and Folders is greyed out on Monterey/Big Sur, even after your enter your password.

     

    Anyway Dropbox is both marked as ticked with full access on both Full Disk Access and Files and Folders, and Dropbox still won't open - so it's irrelevant.

     

    Dropbox teams keep ignoring us. I don't think it's sustainable. A lot more people will complain as they migrate to Monterey.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!