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Forum Discussion
Mac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
DBX_Pedro
Community Manager
Community Manager
DBX_Pedro: The Firewall blocks incoming connections to Dropbox and that can't be changed. I got Dropbox to work by disabling the Firewall. Do you know why why Apple decided to disable Dropbox that way? Was it because Dropbox competes with iCloud?
- DBX_Pedro
Hi marty39 ,
Thanks for reaching out on this.
Let's get into it straight away, a possible resolution you can follow in the Mac is :
- Look for search bar
- Then type terminal
- When the terminal windows opens:
- Type the following command
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app
It will ask you for the password of the Mac next after this is introduced can you please see if the issue persists in the dropbox app ?
This was suggested previously by Surething and has helped a couple of people already.
Can you please test this and get back to us?
DBX_Pedro: That command worked for me. It changed Dropbox from block to allow in Firewall.I tried other options to that command, and --remove doesn't seem to work. But --add did work.
This command line fixed the problem. Thank you!
The issue came from the firewall, even after uninstall/reinstall and reboots, Dropbox app was always blocked in the osx firewall options. After the command it's now Enabled.
I have a company-issued Macbook and am unable to make changes to our Firewall settings. Surely this isn't the only fix 😤
- DBX_Pedro
Hi mspink ,
Thanks for reaching out. Keep in mind that company issued Laptops in general might be limited to the restrictions set by them.
Can you please try instead the following steps:
- Go to the top left corner of the screen
- click on the apple
- System Settings
- Network
- Firewall
- Options from the Firewall
- Untick block all incoming connections
- Then allow incoming connections from Dropbox
Can you please test and get back to us?
Hi, the settings on the laptop won't allow me to make changes to the firewall.
Hi, I have a similar issue. I have two company Macs and both are not able to sync files. They both can start the desktop application (even though it takes longer than it usually did), but files don't sync. The interface appears to be syncing (i.e. "syncing 12 files"), but nothing really happens. Surprisingly, the firewall (which I cannot change) has Dropbox with "Allow incoming connection". Somehow, the connection is still blocked.
I've tried re-installing a couple of times but this didn't solve the problem.- DBX_Pedro
Hi Joelo ,
Thanks for reaching out to us regarding this important issue.
In order to circumvent the firewall blocking the app we can do the following:
- Look for search bar
- Then type terminal
- When the terminal windows opens:
- Type the following command
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app
It will ask you for the password of the Mac next
After this is done the firewall issue should be resolved.
Are you able to perform this operation ?
DBX_Pedro, as I stated before, I'm not able to perform this operation because this is computer is managed by my IT department (who also tried to go around the firewall using thee command and failed, got the same result). It is obvious the issue is with Sequoia and v208.4.5824 not being compatible in some way. I hope an update is released soon.
- DBX_Pedro
Hi Joelo ,
Thanks for getting back to us.
There is another option for you to ask the IT , these are the steps :
Go to the top left corner
press the Apple Logo
System Settings
Network
Firewall
Options from the Firewall
Untick block all incoming connections
Then allow incoming connections from Dropbox
Can you please ask them to try the above?
Running on apple silicon (sequoia). Having a ton of issues with recently - not sure if it coincided with the last dropbox software update (saw last stable release was ~one week ago, which is when dropbox.com said it last received any activity from my computer).
The app initially said no internet connection - which didn't make sense. After restarting the computer it was stuck on "Starting..." but never started. So downloaded the latest beta and it connected and logged in and seemed like it was syncing. But then the syncing seemed to halt.
And a restart later we're back to hanging on starting. Not sure what the issue is. I'll uninstall and reinstall the beta again.
Thanks Mark . I actually tried that when the issue first arose and it didn't seem to make a difference. Post restart it was stuck on "starting." The issue seems to have resolved after I installed the latest beta - it now starts and syncs automatically on restart. I also removed some large parallels disk files from the drive so not sure if that was causing issues too.
Thanks!
Seems I'm out of luck on two fronts. My IT department wasn't able to make changes in Terminal (which is a separate issue they're working on). But I also just upgraded to v209.4.3661 and it still doesn't work. The app still stays in syncing limbo (says it's syncing but no downloading is actually happening).
