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Forum Discussion
Re-installing after a failed install. Error code on laptop: 0x80004002 read for what happened.
So, I was gone for a week plus. dropbox wasn't working well when i returned. So I tried to do an update, but ended up with a download. while trying to stop the download, I must have hit a wrong key as it started downloading twice. After a coup0le minutes I decided to cancel one so the other would finish. Well, not really. It kept on spinning its head for ten minutes. I decided to cancel download. It didn't work. After another 5 minutes. I crashed/rebooted my computer, uninstalled the dropbox app and proceeded to drop a clean app . tried installing, nope. Error : 8x0004002, I've run a cleaner on my laptop, defragged it but each installation stops immediately.. Any ideas on how to rectify this screw up of mine? Thanks
How to rectify the error 0x80004002 problem? Unable to sync dropbox files from my laptop with my mobile device..
The Thread is totally useless. You need a better Bot. "Dropbox Update installation failed with error 0x8000-4002". Moderators must have worked for the MS help center. Totally clueless about their product.
- Megan
Dropbox Staff
Hi Crazy-TheRealOne, let's jump right into this!
Keep in mind that the error message you mentioned, sounds like a Microsoft related one, and not directly linked to Dropbox. With that being said, have you tried to install our app, using our offline installer?
If not, feel free to give it a go, and let me know of any results.
Thanks a bunch!
don't know what you mean by a offline installer. I think when dropbox was installing, it got messed yup and when I crashed it it messed up my windows. I've tried three times but as soon as i start i get the error message.. how do i access the offline installer? Also, My dropbox folders are stil lon my laptop. i even have stuff in my folders, but no more screenshot saving and nothing gets saved to laptop and lots of photos are awaiting.. thank you,,
- Jay
Hi Crazy-TheRealOne, on the link my colleague posted, there is an option for an offline installer.
Please could you choose that option to reinstall the app to see if this helps?
