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Forum Discussion

Fraga's avatar
Fraga
Explorer | Level 4
4 months ago

"Installation failed. Please try again" error on Windows 10

Hi there. I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller. After a few minutes saying "Installing Dropbox...", I get the ...
Desktop
Error Messages
Install
Windows
  • Walter's avatar
    Walter
    4 months ago

    Hey Fraga - have you tried an advanced reinstall by any chance? 

     

    If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Fraga - have you tried an advanced reinstall by any chance? 

 

If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

Fraga's avatar
Fraga
Explorer | Level 4
4 months ago

Although I had uninstalled DB without errors (after an error while updating) this really solved the problem!

I don't know why DB doesn't remove everything from registry itself, but anyway thank you very much!

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