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User134679's avatar
User134679
Helpful | Level 6
5 years ago

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

Hi!   I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Computer Backup
Desktop
Setting up the apps
Uninstall
Windows
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for that User134679, and for sticking with me here while we look into this!

     

    Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

     

    To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

    1. Right click the Desktop folder
    2. Choose "Properties"
    3. Go to the "Locations" tab
    4. Choose to reset to default location.

    This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

     

    If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Would you mind sending me a few screenshots User134679? It would be useful to send a screenshot of:

  • where you see the "My files in Dropbox" shortcut.
  • the Desktop folder and the "My PC > Desktop" folder side by side.

Also, just to clarify, once you've moved the file from Dropbox to the desktop, if you delete the file from Dropbox is it also deleted from your Desktop?

 

Keep me posted!

User134679's avatar
User134679
Helpful | Level 6
5 years ago

Hi Daphne 

There are screenshots

 

Where i see the "My files in Dropbox" shortcut: https://ctrlv.cz/XDVE

The Desktop folder and the "My PC > Desktop" folder side by side: https://ctrlv.cz/GJA6

 

And answer for your last question: 

Yes, when I delete a file from the dropbox, it is also deleted from the desktop. Conversely, this also applies if I delete a file from the desktop, it is also deleted from the dropbox. It's connected.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for those screenshots User134679.

     

    Can you drag and drop a file or folder from the "My PC > Desktop" folder to your actual Desktop and let me know if that removes it from Dropbox and keeps it only on your Desktop?

    • User134679's avatar
      User134679
      Helpful | Level 6
      5 years ago

      Hi Daphne 

       

      I cant.. Beacuse when i create new file in My PC> Desktop it create on my Normal desktop too so it writes to me that I already have a folder named like this on the desktop.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Could you send me a screenshot of the notification that you're getting when you try to do that User134679?

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