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CB65's avatar
CB65
Explorer | Level 3
7 years ago

File Explorer Hangs through Quick Access Recent Files

I have recently purchased a new HP computer with Windows 10 and installed my standard office software including DropBox (v53.4.67).  As soon as I installed DropBox, and started to do work I experienc...
Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    6 years ago

    Thanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further. 

    While we're at it, have you by any chance tried any of my previous suggestions? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

No worries CB65 - we're always here to help. Glad we could exclude Dropbox from the equation - have you checked other factors that could be causing this?

 

Having said that and even though that's not within my scope of expertise, have you tried clearing your (Windows) File Explorer search history to see if this will resolve your problem? It's pretty easy and if I were you, I would also give this a go! To do this follow these steps:

 

  1. Go to "Start". Then search for (and click) the "Control Panel". 
  2. Enter file in the search box on the top right of the Control Panel window. Then click "File Explorer Options".
  3. Click "Clear" to clear File Explorer history. Then click "Apply > OK".
  4. Press the "Windows logo key and E" at the same time to open your File Explorer and check how this went!

I hope this helps and do let me know what you find. Thanks! 

 

[EDIT: Just saw that you've already mentioned clearing your search history helps CB65 - I am leaving these steps here for anyone to find as they might prove to be useful in the future.]

CB65's avatar
CB65
Explorer | Level 3
7 years ago
Thanks for helping. I have cleared the search history several times, after each try with no success in resolving the matter. If I figure out the problem, I'll come back and post the final solution. Still not sure it is not related to Dropbox, but I'll keep looking.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for your diligence CB65 - keep us posted! 

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