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Forum Discussion
marcvarc
2 years agoExplorer | Level 3
Duplicate Documents folder on Mac running Ventura - help please
I have a MacBook Pro running Ventura 13.2. I reinstalled Dropbox Basic, requesting that the folders Documents and Camera Uploads be uploaded, but marked them as Make Available Offline. They have bee...
Megan
Dropbox Staff
Hi marcvarc, let's jump right into this!
Just to make sure we're on the same page, and that I understood this correctly: you have a Documents folder both inside your Dropbox folder, and outside of it, in a path called Documents- Local?
What is the app's syncing status currently? Also, could you send me some screenshots of both the Document paths that you see on your device, in order for me to have visual too?
Thank you!
marcvarc
2 years agoExplorer | Level 3
Dear Megan,
Thank you for your prompt reply.
Yes, you did understand this correctly: I have a Documents folder both inside my Dropbox folder, and outside of it, in a path called Documents- Local.
Here are some screen shots.
1. My Dropbox folder showing under Mackintosh HD › Users › marchartley › Library > CloudStorage
2. The Documents folder within the Dropbox folder showing under Mackintosh HD › Users › marchartley › Library › Library > CloudStorage (also showing sync status of files)
3. The local Documents folder showing under Mackintosh HD › Users › marchartley › Documents
4. The Dropbox app showing sync status
Many thanks for looking at this Megan, and I look forward to your comments.
Kind regards, marcvarc
- Megan2 years agoDropbox Staff
Hi marcvarc, thank you for the screenshots!
Weird behavior indeed.
if you go up a folder and look in the Documents under your user folder, what do you see there? Can you send me some screenshots? Do you have any syncing icons there?
When you access your Documents folder in Dropbox, do you see a Documents-local folder too?
And one last thing, if you select the Documents-local folder and cmd and click to open the properties, what's the file path shown there?
- marcvarc2 years agoExplorer | Level 3
Thank you for your help Megan.
Re: "if you go up a folder and look in the Documents under your user folder, what do you see there? Can you send me some screenshots? Do you have any syncing icons there?"
Here is screenshot 1 - as you can see, no syncing icons.
Re: "When you access your Documents folder in Dropbox, do you see a Documents-local folder too?"
Here is screenshot 2 - as you can see, no Documents - Local folder.However, when I open the Dropbox Documents folder, there is no sign of the new document that I just added to Documents - Local, called "!!!New doc for Megan added to “Dropbox – Local”.docx", which you could see in screenshot 1 above.
Screenshot 3.
So my apologies, I was wrong when I said that when I add a new document to Documents - Local, it is copied to the Documents folder in online Dropbox, but not to my local folder in Library/CloudStorage/Dropbox as seen in the Dropbox local app.
When I add a document added to Documents - Local, e.g. "!!!New doc for Megan added to “Dropbox – Local”.docx" it is NOT synced.Re: "if you select the Documents-local folder and cmd and click to open the properties, what's the file path shown there?"
Here is Screenshot 4 (I assume that by 'open the properties' you mean the Get Info command) - as you can see the path is: Mackintosh HD › Users › marchartley › DocumentsSo, I guess that when I reinstalled Dropbox Basic, creating the folders Documents and Camera
Uploads, the local Documents folder should have been deleted, but wasn't.Megan, can you confirm that is what should have happened?
If so, all I have to do is delete the Documents - Local folder and use the Dropbox Documents folder in all cases.Many thanks, marcvarc
- Jay2 years agoDropbox Staff
Hi marcvarc, generally, the files and folders should've been moved into the CloudStorage location during the migration, however, it looks like it didn't complete for this folder.
Could you check the Dropbox Backups page just in case to see if the files with the green tick are visible on the site, showing that the backup is working successfully?
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