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Forum Discussion

Andreas_HH's avatar
Andreas_HH
Explorer | Level 4
7 years ago

Dropbox Icons on EXPLORER files and folders missing but visible in Open and Save As Dialog Boxes

The Dropbox icons are gone when I use the Windows 10 explorer including the . I tried everything I could find in the web to fix it without success. It took me 2 days now. I noticed: In the Windows 1...
Desktop
Setting up the apps
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Thanks a lot for looping back to me & for the detailed message on the troubleshooting you’ve already tried on your own Andreas (Andreas_HH)!
 
I’m wondering if you’ve had a chance to check back on gagany’s advice above, that could of assistance on this behavior. As you’re working on a on Windows device, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use. If there are more than 15, then Dropbox's icons or context menus may not show.
 
Information on how to check the number of icons and steps on how to resolve this issue can be found in the following Help Center article under the "For our advanced users" section here. (Note: It’s the one gagany had linked above.)
 
If this persists, I'd appreciate a screenshot (omitting personal info) of what you’re seeing in your files on the Windows Explorer & on the “Save As/ Open” dialogue boxes in next message here, so as to get a better idea of what’s happening.
 
Thanks again for your cooperation & I’ll be awaiting your next reply, in order to work together on a fix! 
Andreas_HH's avatar
Andreas_HH
Explorer | Level 4
7 years ago

Hi Jane, the screenshots show, that only Open/Save as dialogs of Microsoft Office apps (Word, Excel, Powerpoint) display the icons. e.g. Adobe Premiere Pro and Photoshop Open dialogs doesn't display the icons.

I declared it for me as a low prio problem. So I will not care about it anymore.

Thx

Andreas

 

 

Explorer view Windows 10Open Dialog Microsoft Word 16Open Dialog Mozilla Firefox

Registry

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I appreciate it that you circled back to me with these screenshots Andreas (@Andreas_HH)!
     
    Now, that’s a very interesting finding & I’d like to put that to the attention of a team specialist. Would it be okay with you if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a bit more depth? Looking forward to hearing back from you! 
    • Andreas_HH's avatar
      Andreas_HH
      Explorer | Level 4
      7 years ago

      Sure, Jane 

      Thx Andreas

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for confirming; I’ve already made sure to reach out to you on my end Andreas (Andreas_HH). Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you more closely from where we’ve left off here. 
         
        Thanks & I’ll be awaiting your next reply!

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