You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

llewelyn's avatar
llewelyn
New member | Level 2
2 years ago

Dropbox hangs at "starting"

After installing Ventura to my Macbook Dropbox hangs at "starting". No synching is occurring as a result.   I have deleted and reinstalled the app twice but this doesn't solve the problem.
Desktop
Dropbox Plus
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there llewelyn, sorry to hear about this.

 

Did you reboot your computer at all since you first noticed this?

 

If you did and this persists, can you please send us a screenshot of the app's exact status as shown in your menu bar at the moment?

 

Do you happen to be running an antivirus, firewall or even VPN/proxy that could be causing issues perhaps?

 

Any additional information is more than welcome!

llewelyn's avatar
llewelyn
New member | Level 2
2 years ago

Thanks. I upgraded to Ventura. Upon doing so Dropbox no longer functions. Dropbox functioned before this fine. 

 

I have: 1) rebooted; 2) reinstalled Ventura; 3) reinstalled Dropbox; 4) logged out and in from Dropbox. None of these solutions have worked. I can access folders/files online via browser.

 

 This is the animated image I receive.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot, llewelyn! 

     

    One more thing I'd like you to clarify; does your local Dropbox folder contain close to 300k files perhaps? 

     

    What I'd like you to do, if possible, is to remove a few folders from your desktop app by using selective sync, and let me know if that helps at all. 

     

    If it doesn't, please send me the app version of your Dropbox app, as well.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!