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Forum Discussion

Shirley N.'s avatar
Shirley N.
New member | Level 1
10 years ago

Dropbox app not seeing all photos on my iPhone

When I use the Dropbox iOS app to upload photos, the app is not seeing all of my photos. For example, I have 3000+ photos in my "All Photos" album, and Dropbox is only seeing 255 of them. I double ch...
Mobile
Setting up the apps
  • ElPoonPoon's avatar
    ElPoonPoon
    9 years ago

    For anyone having this problem still. It seems as though the photos are not naturally in your list if you use the tabs at the bottom of the app, however if you select the '+' icon that's hovering in the middle of those tabs and go 'Upload Photos' you should be able to see them all through that. Worked for my boss on his iPhone 6 with some version of iOS 10...

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Rob F.13's avatar
Rob F.13
New member | Level 2
9 years ago

Hi, I had this issue and found "kind of" a work around. 

I had 220 pictures I wanted to upload to Dropbox but it only displayed the last 2 I had taken. I tried creating a new folder and moving them into that but I still had the same issue. 

The issue seems to be with the phone and not Dropbox as I received the same issue with Google Drive. 

In the end I bit the bullet and email them to myself. I have Office 365 so sending them in large quantities isn't really an issue for me. I highlighted the album I wanted and selected "Email". My iPhone then prepares then images to send in an email with a small loading circle, needless to say this took and while and once it finished it crashed and didn't actually attached the images. 

I checked both Google Drive and Dropbox one more time before resorting to plugging in my phone and manually finding and copying the pictures. Both Google Drive and Dropbox could be see the pictures. 

The issue seems to lie with the iPhone not Google Drive or Dropbox, the loading circle which my iPhone performed seemed to index the pictures making them now view-able in all apps which were not present before. 

I hope this helps some people out. My case only involved just over 200 pictures, this isn't a feasible work around for thousands of pictures, although you could probably do them at 200-300 at a time?

In short:

Highlight the pictures you want

Send to email

Let it prepare the pictures

Wait for it to open the new email

Close the email

Open Dropbox and attempt the upload.

It worked for me anyway.

- Rob

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