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Forum Discussion

onesounds's avatar
onesounds
Explorer | Level 3
7 years ago

Desktop Installer downloading is too slow in korea.

windows client installation is too slow in South Korea.  when I install dropbox, online installer (small version) downloading 4 hour and faild. Every Korean dropbox users known that issue,  so ...
Setting up the apps
  • Ross_S's avatar
    Ross_S
    7 years ago

    To update here, a number of users are reporting this, they all seem to be on the same ISP.

    We're investigating now.

    As a work-around, Dropbox should be accessable on other ISPs or, should you wish to conect this way, via a mobile hotspot in the mean time.

    Many thanks.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey irisen89, 
 
Welcome to our Community & thanks for posting here on this error, let’s look into the matter together! 
 
I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel, I’ll make sure to get in touch with you on my end. Once you confirm, I’ll write you as soon as possible. 
 
Thanks again for your cooperation & I'm looking forward to your next message here! 
irisen89's avatar
irisen89
New member | Level 2
7 years ago
Ok, yes please. Thank you
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Great to hear that email works for you, too & thanks for confirming irisen89, I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? 
     
    Thanks again for your getting in touch with us on the Dropbox Forum & we’re looking forward to hearing back from you via email, so as to check your installation-related inquiry together! 
    • Ross_S's avatar
      Ross_S
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hi folks,

       Our engineers are looking into it now, thanks for reporting. If others are hitting this then please add your comments below.

      onesounds irisen89 Can anyone confirm the URL that you are using to download, ie:

       dropbox.com/install , Dropbox.com/download, beta via the forum etc

      Many thanks.

      • onesounds's avatar
        onesounds
        Explorer | Level 3
        7 years ago

        Hi Ross. 

        The URL you gave me opens well. 

        and Setup.exe is a good download. (this is the same as before.)

        But installer still displays the installation files for at least two hours.

        It is as slow as receiving a file from a server on a different continent. 

        I also checked offline installer from dropbox (https://www.dropbox.com/downloading?type=full) but it is still slow.

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