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Delanoble's avatar
Delanoble
Explorer | Level 3
3 years ago

CTRL + clicking & Other opening new tab functions not working

I am using the web version and since a week i cant middle scrollwheel click anything anymore to open it in a new tab. CTRL + Left mouse click is also quite broken. This really ruins my workflow and m...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi dtrn, how are you today? 

 

Have you tried any of the troubleshooting steps mentioned throughout this thread, such as clearing your cache, or using a different browser? 

 

Let me know more, and we'll take it from there!

dtrn's avatar
dtrn
Explorer | Level 4
2 years ago

Hi Megan,
Yep, I have tried the other solutions, cache, different browser etc. But still get ting the same issue across multiple browsers.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi dtrn, does this behavior happen on all of your files, or only some of them? 

     

    Also, do you notice this only on the Dropbox website? 

  • dtrn's avatar
    dtrn
    Explorer | Level 4
    2 years ago

    Not the files but the folders. So if I middle click or ctrl-click on a folder it won’t open in a new tab but open in the same tab. If I try the same thing on a file or anything not in a folder, it will open in a new tab as expected. 

    This happens on every folder, and behaves the same across all the DB accounts I have. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for clarifying that, dtrn, and sorry for jumping in. 

     

    If you haven’t tried this already, can you please open an incognito window on your current browser and let me know if you see any difference? 

     

    Have you noticed similar issues on other platforms or just when using Dropbox?

  • dtrn's avatar
    dtrn
    Explorer | Level 4
    2 years ago

    Hi Nancy,

    Same problem, when trying in incognito. And this ‘quirk’ is only happening with Dropbox, not had this with anything else. From browsing sites, clicking links, other places where I files are folders etc. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry for the belated response, dtrn.

     

    Is it OK if we log a ticket for you, and look into this further?

  • dtrn's avatar
    dtrn
    Explorer | Level 4
    2 years ago
    Yeah sure thing
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    You’re all set, dtrn! Please check your email address, when you get the chance, and reply back to me.

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