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Forum Discussion
Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also c...
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
Megan
Dropbox Staff
Dropbox StaffHi Sandbox Studio, let's see what we can find on this!
Can you please run the following command through your Mac's terminal app?
sudo mv ~/.dropbox ~/.Trash/dropbox.old
Please note that once the prompt displays, the instruction completes the requested task. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.
From there, restart Dropbox from the Application folder and then sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.
Keep me posted.
Can you please run the following command through your Mac's terminal app?
sudo mv ~/.dropbox ~/.Trash/dropbox.old
Please note that once the prompt displays, the instruction completes the requested task. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.
From there, restart Dropbox from the Application folder and then sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.
Keep me posted.
thanks for your reply, I tried this but unable to run on our default mac user account as this is set as a guest user, I then logged in with admin and get the following message:
Last login: Sat Mar 19 14:33:16 on console
Sandbox-MacPro-Studio:~ admin$ sudo mv ~/.dropbox ~/.Trash/dropbox.old
Password:
mv: rename /Users/admin/.dropbox to /Users/admin/.Trash/dropbox.old: No such file or directory
Sandbox-MacPro-Studio:~ admin$
- JayHi Sandbox Studio, the command was meant to be used assuming you were able to login to that Mac account.
The error message is correct, since you don't have a Dropbox folder on the admin account. Try using the following command:
sudo mv "/Users/benni/.dropbox" ~/.Trash/dropbox.oldThanks very much, we resolved this by making the guest user an admin, we were then able to run the command and install the new dropbox. All is working fine now 🙂
Thanks for providding the commands and instructions!
Kind regards, Benni
- JayGlad to hear it's working now. Enjoy your week!
