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Forum Discussion

MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
Dropbox Backup
Installing
Mac
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
wisiena's avatar
wisiena
New member | Level 2

Same problem.

I uninstalled DB and installed again. It started normally and crashed few seconds after. Can not start it again.

 

(M.) 

MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Hopefully, DB will push out a fix for Apple Silicon Macs sooner than later.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey everyone, thank you for reporting this issue to us.

     

    Like TORLEY suggested, anyone still having this issue, can you go to your account settings, turn off the "early releases" option and then run the Dropbox installer (without uninstalling the previous version) through this link, to see if that helps?

    • bhak's avatar
      bhak
      Helpful | Level 5
      2 years ago

      So far so good.  It would have fallen over by now.  Time will tell.  Thanks.

    • MountainDog's avatar
      MountainDog
      Explorer | Level 3
      2 years ago

      I turned off early release. Downloaded and reinstalled. So far, so good. It's been "up" for a few minutes.

      • CallmeKK's avatar
        CallmeKK
        Explorer | Level 4
        2 years ago

        I have a brand new MBA 15" M2 - and was DB app was fine yesterday and the app died today. After three re-stalls, seems to be ok now. Odd for sure. 

         

        Ventura 13.4 

  • bhak's avatar
    bhak
    Helpful | Level 5
    2 years ago

    Hope so but mine is Intel.

    • golf4grl's avatar
      golf4grl
      New member | Level 2
      2 years ago

      Same issue here.   Have uninstalled and reinstalled numerous times.  Can only access my files via dropbox.com but then cannot attach files to an email.

       

      Ugh~!

       

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