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Forum Discussion

MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
Dropbox Backup
Installing
Mac
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi MountainDog, let's jump right into this! 

 

Did you initially install the app using this link? Did it crash immediately when you tried to open it?

 

Also, was it a silent crash, or did it give you an error? If you could recall the version that you installed, which caused the crash feel free to let me know.

 

Keep me updated, and we'll take it from there!  

MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Excellent. 

Yes, I used the link you posted. Some observations, it seemed to take a long time to install. You click the DB icon and wait, and finally, prompt to install. Second, it would crash silently without an error. The icon on top would disappear, and in the Activity Monitor app, it would say not responding in red. I tried several versions from this page, even a beta version.

https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/bd-p/101003016

 

All of them would crash. I might have spoken too soon; the intel version died. Keep in mind this is a brand-new Mac, if that means anything. 🙂 

  • ongtastic's avatar
    ongtastic
    New member | Level 2
    2 years ago
    I have a M1 Max MacBook Pro running 13.4. I am experiencing the same silent crash. I am constantly reinstalling DB to try to get DB to function again. It functions from a few seconds to a few minutes. I see the same “not responding” note on Activity Monitor. This issues seems to have come up very recently like yesterday or today.

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