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Explorer | Level 4

7 months ago

RAM memory usage goes through the roof

I'm using Ubuntu. Dropbix used to work fine on my system but recently something happened and when trying to sync files, the memory usage rapidly increases to max up 32 GB RAM, and then the system freezes and the Dropbox apps shut down. This happens when trying to upload a small file. What could lead to such a behavior?

11 Replies

Jay
Dropbox Staff
7 months ago
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Hi kamadforge, thanks for bringing this to our attention.

What version of Ubuntu and the Dropbox desktop application are you running on your device?

This will help me to assist further!
eltrompetero
Explorer | Level 4
5 months ago
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I'm having the same issue. Using Ubuntu 22.04 with nautilus-dropbox.
Megan
Dropbox Staff
5 months ago
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Hey eltrompetero, let's jump right into this!

As a first step, have you made sure that your device is meeting all the necessary requirements?

Also, when did this behavior first appear?

Let me know more!
- eltrompetero
  Explorer | Level 4
  5 months ago
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  It happened after I added another Ubuntu system to my Dropbox devices and ran apt update/upgrade, i.e. I'm not sure which is the proximate cause. It is not a system requirements problem. Never had a problem before. RAM usage went up to over 100GB.
  Dropbox daemon version: 212.4.5767
  Dropbox command-line interface version: 2019.02.14
  - Megan
    Dropbox Staff
    5 months ago
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    Thank you for clarifying eltrompetero!
    
    How many files do you have in your Dropbox folder approximately on the local machine?
    
    Also, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
    
    When you have a moment, please make sure to check this Help Center article too.
eltrompetero
Explorer | Level 4
5 months ago
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That is a long list of domains to check, but I've had no problems with syncing. The problem is that RAM usually monotonically increases.
I have more than half a million files, but again this has been no issue in the past ~5 years.
- Nancy
  Dropbox Staff
  5 months ago
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  Hey eltrompetero. If all of these files are syncing locally on your Dropbox app, it’s still possible that this could be the reason why you’re having this issue.
  
  In general, syncing more than 300k files locally may cause performance issues from time to time and it’s suggested to remove any excess folders you don't access often on the Dropbox app with selective sync.
eltrompetero
Explorer | Level 4
5 months ago
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Hm...not sure how to say this again without repeating what I said above...I've had no issue before with the number of files for the last 5 years. There is a discontinuous break. Is there some way to get this to tech admin?
- Nancy
  Dropbox Staff
  5 months ago
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  eltrompetero, besides the file count currently syncing on your device, are there any third-party apps at all that could be interfering with Dropbox?
  
  Can you also clarify your app’s current syncing status for me?
kennygs
New member | Level 1
5 months ago
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It's the same problem on Windows 11, even pause sync doesn't stop it from consuming tons of RAM, the app is the problem, please fix the app it doesn't make send to consume a tons of ram when I pause syncing it shouldn't consume so much ram al the folder in sync, on may laptop, please spend time to fix the app....

As you can see, it takes more RAM than Adobe Lightroom, and it is on pause.
this is a super bad experience...
- Nancy
  Dropbox Staff
  5 months ago
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  Hey kennygs. I’d also like to know the Dropbox app's syncing status and app version you see on your end.
  
  Besides that, are there any third-party apps that are accessing the files in your Dropbox folder?
  
  Have you rebooted your device in the meantime and the issue persists?

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RAM memory usage goes through the roof","moderationData":{"__ref":"ModerationData:moderation_data:796031"},"body":"

Hi kamadforge, thanks for bringing this to our attention.

What version of Ubuntu and the Dropbox desktop application are you running on your device?

This will help me to assist further!

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Hi , thanks for bringing this to our attention.

What version of Ubuntu and the Dropbox desktop application are you running on your device?

This will help me to assist further!

I'm having the same issue. Using Ubuntu 22.04 with nautilus-dropbox.

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I'm having the same issue. Using Ubuntu 22.04 with nautilus-dropbox.

Hey eltrompetero, let's jump right into this!

As a first step, have you made sure that your device is meeting all the necessary requirements?

Also, when did this behavior first appear?

Let me know more!

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Hey , let's jump right into this!

As a first step, have you made sure that your device is meeting all the necessary requirements?

Also, when did this behavior first appear?

Let me know more!

It happened after I added another Ubuntu system to my Dropbox devices and ran apt update/upgrade, i.e. I'm not sure which is the proximate cause. It is not a system requirements problem. Never had a problem before. RAM usage went up to over 100GB.

Dropbox daemon version: 212.4.5767

Dropbox command-line interface version: 2019.02.14

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Dropbox daemon version: 212.4.5767

Dropbox command-line interface version: 2019.02.14

Thank you for clarifying eltrompetero!

How many files do you have in your Dropbox folder approximately on the local machine?

Also, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

When you have a moment, please make sure to check this Help Center article too.

Thank you for clarifying !

How many files do you have in your Dropbox folder approximately on the local machine?

Also, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

When you have a moment, please make sure to check this Help Center article too.

That is a long list of domains to check, but I've had no problems with syncing. The problem is that RAM usually monotonically increases.

I have more than half a million files, but again this has been no issue in the past ~5 years.

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That is a long list of domains to check, but I've had no problems with syncing. The problem is that RAM usually monotonically increases.

I have more than half a million files, but again this has been no issue in the past ~5 years.

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Hey eltrompetero. If all of these files are syncing locally on your Dropbox app, it’s still possible that this could be the reason why you’re having this issue.

In general, syncing more than 300k files locally may cause performance issues from time to time and it’s suggested to remove any excess folders you don't access often on the Dropbox app with selective sync.

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Hey . If all of these files are syncing locally on your Dropbox app, it’s still possible that this could be the reason why you’re having this issue.

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Hm...not sure how to say this again without repeating what I said above...I've had no issue before with the number of files for the last 5 years. There is a discontinuous break. Is there some way to get this to tech admin?

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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:811190_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:811366":{"__typename":"ModerationData","id":"moderation_data:811366","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:811366":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:811366","revisionNum":1,"uid":811366,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:811190"},"conversation":{"__ref":"Conversation:conversation:796022"},"subject":"Re: RAM memory usage goes through the roof","moderationData":{"__ref":"ModerationData:moderation_data:811366"},"body":"

eltrompetero, besides the file count currently syncing on your device, are there any third-party apps at all that could be interfering with Dropbox?

Can you also clarify your app’s current syncing status for me?

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, besides the file count currently syncing on your device, are there any third-party apps at all that could be interfering with Dropbox?

Can you also clarify your app’s current syncing status for me?

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It's the same problem on Windows 11, even pause sync doesn't stop it from consuming tons of RAM, the app is the problem, please fix the app it doesn't make send to consume a tons of ram when I pause syncing it shouldn't consume so much ram al the folder in sync, on may laptop, please spend time to fix the app....

As you can see, it takes more RAM than Adobe Lightroom, and it is on pause.
this is a super bad experience...

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Hey kennygs. I’d also like to know the Dropbox app's syncing status and app version you see on your end.

Besides that, are there any third-party apps that are accessing the files in your Dropbox folder?

Have you rebooted your device in the meantime and the issue persists?

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Hey . I’d also like to know the Dropbox app's syncing status and app version you see on your end.

Besides that, are there any third-party apps that are accessing the files in your Dropbox folder?

Have you rebooted your device in the meantime and the issue persists?

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