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Forum Discussion

Noizy's avatar
Noizy
Explorer | Level 3
3 years ago

Problems with the sync symbol

I've had a problem with DropBox for a while now. Until recently, however, I didn't need it myself, so the problem didn't bother me. I use my partner's DropBox on my PC. On his devices, a sync icon ...
Desktop
Microsoft Office
Sync
  • Megan's avatar
    Megan
    3 years ago

    Hi Noizy, since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.

     

    That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves things? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Noizy, welcome to our Community! 

 

You mentioned that your icon ran up until Saturday via OneDrive. Can you let me know more on this, please? Do you mean that you were seeing OneDrive related icons next to your files, up until Saturday? 

 

Can you send me some screenshots of what your partner sees in his Dropbox files, vs what you see on yours? 

 

Keep me posted, and we'll take it from there! 

Noizy's avatar
Noizy
Explorer | Level 3
3 years ago

Sure!

Yes I have you the screenshots

 

OneDrive have no Problems right now. I have you the Pictures with the Synchro Icons

 

The next Pictures is how I see it on my partners PC and the next are, well, usual folders because I don't see that synchro icons on my desktop from dropbox

 

So how I can get the synchro icons from DropBox on  my device?

  • Noizy's avatar
    Noizy
    Explorer | Level 3
    3 years ago

    I forgot to send you my device

  • Noizy's avatar
    Noizy
    Explorer | Level 3
    3 years ago

    sorry....  

     

    the first pictures is from Drobpox and the second from Onedrive

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Wonderful job with the screenshots, Noizy, thanks! 

       

      Let me clarify that the way your Dropbox syncing icons look, isn't related to your Microsoft account, and how it operates. Just putting it out there, in regards to your initial post. 

       

      Have you made sure your Dropbox app is running as it should? You can always check its syncing status if you follow these steps. 

       

      Also, it might sound trivial, but have you rebooted your device recently? 

      • Noizy's avatar
        Noizy
        Explorer | Level 3
        3 years ago

        Thanks

         

        The Dropbox App is running as it should. 

        Actually, the files in the folders have a synchro symbol but the folders still haven't

         

        I reboot my device a few time since the weekend because it's new and I have do many updates

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