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Forum Discussion

TomF's avatar
TomF
Explorer | Level 4
11 months ago

Popup window: “Dropbox.app” would like to access data from other apps.

I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
Desktop
Dropbox Plus
Error Messages
Mac
  • radical_exponent's avatar
    radical_exponent
    7 months ago

    Hi again,

     

    We've applied another fix here (many thanks to @WileECoyote!), which went out in v199 stable (and also v200 beta).

     

    Again, if you update and you're still seeing this issue - please reply here!

     

    Thanks!

Yoav N.1's avatar
Yoav N.1
Helpful | Level 5

I keep getting these messages on my macbook. I dont want to allow access and I dont want to see these messages again. But specifically when I save a document in Office I get this popup like once a day.  So annoying! I dont see a setting to control this. Please provide a solution, thanks

MarioC's avatar
MarioC
Helpful | Level 5
10 months ago

 Even when I allow access I continue to get the popup.

Mac OS Sonoma 14.1.2

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey MarioC, thanks for posting here! 

     

    When did this start happening? 

     

    Would you be able to send me a screenshot of the pop-up you get, and also clarify the version of our app that you use on your end, please? 

     

    Keep me posted, and we'll take it from there!

    • brownleepress's avatar
      brownleepress
      New member | Level 2
      10 months ago

      I've been getting the same pop-up, I believe. This is what I keep seeing...

       

    • repotxtx's avatar
      repotxtx
      New member | Level 2
      10 months ago

      I've also been getting this same popup on my Macbook for the last week or so, at least once a day sometimes multiple times. Regardless of how I answer it always comes back.

       

      MacOS: Sonoma 14.0 

      Dropbox version: v191.4.4995

    • MarioC's avatar
      MarioC
      Helpful | Level 5
      10 months ago

      Started maybe a couple of weeks ago. I haven't kept a screenshot but same as brownleepress below. I am using Dropbox Plus.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi MarioC, thanks for letting me know more about this! 


        Since you use macOS, can you please try the steps in the following Help Center article, in order to edit or turn off your accessibility settings, to see if you still get the same results?

    • MarioC's avatar
      MarioC
      Helpful | Level 5
      10 months ago

      According to the link you provide:

      "On Mac: give Dropbox full disk access

      If you’re on macOS 12 or earlier, follow these steps to set your permissions to allow Dropbox."

       

      I'm on OS14.1.2 and I doubt many people are using OS12 or earlier so this seems to be not relevant. I've looked though all the menus in Dropbox and there is no mention of full disk access as far as I can see.

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