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Forum Discussion
Popup window: “Dropbox.app” would like to access data from other apps.
I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps.
Why am I getting this popup and should I say yes?
Jay
Dropbox Staff
Dropbox StaffHi TomF, thanks for messaging the Community!
Have you enabled the Dropbox Backup feature, or any other features in the desktop app?
This will help me to assist further!
I keep getting these messages on my macbook. I dont want to allow access and I dont want to see these messages again. But specifically when I save a document in Office I get this popup like once a day. So annoying! I dont see a setting to control this. Please provide a solution, thanks
Even when I allow access I continue to get the popup.
Mac OS Sonoma 14.1.2
I've been running into this ever since upgrading from Ventura to Sonoma 14.4.1 a few weeks ago. I finally found this discussion thread, and hoped it would contain an answer. But the thread is four months old and still no resolution?
Possible fix. Under System Settings, Privacy, remove Dropbox from Files and folders, Note: don’t just disable Dropbox, remove it. Then reboot.
Full details: I went into System Settings, Privacy, and removed Dropbox from three places: Files and Folders, Full Disk Access, and Accessibility. I removed Dropbox, I didn’t simply disable it. I rebooted. After the reboot, dropbox opened a dialog that told me, to get the most out of Dropbox I should allow access under Accessibility. I checked the checkbox to not ask again, then clicked Not Now. Next, I looked under System Settings, Privacy, and found Dropbox in only two places: Full Disk Access and Accessibility, and it was disabled in both places. (This is the correct setting. I would need to enable Dropbox in both places only if I were using Dropbox to run automatic backups, which I’m not.)
Finally, I rebooted a second time, and Dropbox is no longer prompting me to access other application data.
I hope this helps others who are encountering this issue.
Thank you for your inquiry. I have Dropbox Backup running for the folders such as the Desktop and Music folders that are not automatically synced in Dropbox.
While I was checking in order to answer your question, I discovered that the Pictures folder is not being backed up and could be, so I tried to turn it in. I had to give Dropbox "Full Disk Access" in order to add the Pictures folder to the list of folders that are backed up. Is it possible that granting Full Disk Access will (a) stop the requests that I posted about, and (b) have the effect I would have gotten if I had clicked Yes to allow Dropbox to access data from other apps? I will watch to see.
Thank you.
