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Forum Discussion

LoveMyslf's avatar
LoveMyslf
Helpful | Level 5
7 years ago

Please reinstall Dropbox to fix all your syncing icons!

This has been an issue for a while now. It's an issue on both my Windows 10 devices. I have tried different solutions from this forum, without luck. I'm running version 50.4.71, from the offline installer. Before installing I even deleted all remaining files and folders from my AppData folder, but without results...

Desktop
Setting up the apps
  • karnerkreativ's avatar
    karnerkreativ
    7 years ago

    Hey, I'm good now! The problem was the ShellIconOverlayIdentifiers as you describe it here: https://help.dropbox.com/syncing-uploads/icon-overlays-not-appearing
    I hadn't seen the "dropdown" for Windows when I was first reading that page. Windows must have updated something or whatever Dropbox ended up on rank 16 ...
    That's really annoying digging around in the registry. :(
    Anyway, they are back.

  • Elixir's avatar
    Elixir
    Star | Level 19
    7 years ago

    Hi LoveMyslf, can you please try the following: 

     

    1. Uninstall Dropbox. 

    2. Reinstall. In this time, right click the Dropbox installer (.exe or .msi) and choose Run as Administrator. If prompted, click yes or enter password. 

     

    Keep us posted if that works. 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey LoveMyslf, thanks for checking in with us on the Dropbox Community on this error, let’s have a look into what you’re experiencing together & we’ll take it from there, I hope you’re having a great day so far! 
         
        Just as a point of reference, are you trying to place Dropbox on a different drive by any chance? This can be done by allowing Dropbox to install to its default location during setup. Once you have completed the install you can then attempt to move the Dropbox folder to a different location.
         
        Secondly, I’d like to point you towards third party apps that may be killing the updates in the background (eg. some users have reported that the application "Boxifier" blocks the installation from being carried correctly). To bypass this, could you disable any Security/Antivirus programs & give our offline installer a try? 
         
         
        Once you do, please let me know of the outcome in your next post, so that we work on that as closely as possible. Thanks again & I’m looking forward to hearing back from you on this discussion! 

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