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jvfederico's avatar
jvfederico
Helpful | Level 5
4 years ago

Permissions Error upon Upgrade to Mac Monterey

I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually bec...
Desktop
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    3 years ago
    Thanks for sending over the requested screenshot, Michelle!

    Have you tried to perform an advanced reinstall, by any chance? 

    If not, please give that a go and let me know how it goes.

    Cheers.
mikafox's avatar
mikafox
Explorer | Level 4

Thank you for reaching out!  Attached is the full error message code.

I'm running macOS Monterey v12.3.
I have reinstalled dropbox and can see that it is enabled in both the Accessibility and Full Disk Access panels now, but I still get the error message that it cannot start and a link to this error message.

 

Thank you for your continued help!

 

- Michelle

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Thanks for sending over the requested screenshot, Michelle!

Have you tried to perform an advanced reinstall, by any chance? 

If not, please give that a go and let me know how it goes.

Cheers.
  • mikafox's avatar
    mikafox
    Explorer | Level 4
    3 years ago

    Thank you! ❤️

  • mikafox's avatar
    mikafox
    Explorer | Level 4
    3 years ago

    The advanced reinstall worked - I'm back up and running.  

     

    Thank you SO much, Nancy!  Your advice was so greatly appreciated!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    I’m really happy to hear this, Michelle!

    I’ll be around the Community, if you need something else.

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