You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
jvfederico
4 years agoHelpful | Level 5
Permissions Error upon Upgrade to Mac Monterey
I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually bec...
- 3 years agoThanks for sending over the requested screenshot, Michelle!
Have you tried to perform an advanced reinstall, by any chance?
If not, please give that a go and let me know how it goes.
Cheers.
Jay
Dropbox Staff
Hi jvfederico, thanks for posting today!
Do you get an error log with the message about the permissions error, in a blue link?
Have you changed the name of your home folder?
This will help me to assist further!
Do you get an error log with the message about the permissions error, in a blue link?
Have you changed the name of your home folder?
This will help me to assist further!
jvfederico
4 years agoHelpful | Level 5
Hello Jay,
Thank you for your response, I appreciate it. It seems I am not the only one to have this issue regarding upgrading to Monterey. I was able to dig through the Dropbox community better via a google search and found someone else who was able to solve this issue by going to Security & Privacy and giving Dropbox permissions in both Accessibility and Full Disk Access. This fixed it for me.
https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Couldn-t-Start-Dropbox-macOS-Monterey/td-p/552876
The above link will bring you to the thread where I found my solution. I hope it helps other people if they have the same problem.
Best,
Joey
Thank you for your response, I appreciate it. It seems I am not the only one to have this issue regarding upgrading to Monterey. I was able to dig through the Dropbox community better via a google search and found someone else who was able to solve this issue by going to Security & Privacy and giving Dropbox permissions in both Accessibility and Full Disk Access. This fixed it for me.
https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Couldn-t-Start-Dropbox-macOS-Monterey/td-p/552876
The above link will bring you to the thread where I found my solution. I hope it helps other people if they have the same problem.
Best,
Joey
- shinbeth4 years agoExperienced | Level 13
Access is already given. This is not the root of the issue. Still not working for many of us.
- Joan P.63 years agoCollaborator | Level 8
Thanks. I had to go back into Preferences > Security & Privacy> unlock to be able to make changes >Accessibility and then separately to >Full Disk Access. It's working now.
- Erik Toussaint3 years agoNew member | Level 2
Hei Joan,
I'm afraid 'accesibility' is in may places on my iMac. I think I managed to unlock (clicked on the lock), but can't find the 'accesibility' option where I can indicate 'Full disk Access'. Where did you find it?
Cheers, Erik
- Jay3 years agoDropbox StaffHi Erik Toussaint, you can find these settings by following these steps.
- dany19806 months agoNew member | Level 2
Thenks for the provided solution.
Worked for me
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!